Terms and Conditions for Oz Cable Services LLC
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1. Definitions:
1.1. "Oz Cable Services LLC" refers to the international Business Process Outsourcing company providing services from India.
1.2. "Client" refers to the entity or individual engaging the services of Oz Cable Services LLC for sales work, customer service, lead generation, and virtual assistance.
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2. Services:
2.1. Oz Cable Services LLC agrees to provide the Client with a range of services, including but not limited to sales, customer service, lead generation, and virtual assistance, as specified in separate service agreements.
2.2. The specific scope of each service, performance metrics, and any service level agreements (SLAs) will be detailed in the respective service agreements.
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3. Pricing and Payments:
3.1. The Client agrees to pay the fees specified in the individual service agreements for the services provided by Oz Cable Services LLC.
3.2. Payment terms, billing cycles, and any applicable taxes will be outlined in the respective service agreements.
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4. Compliance with Laws:
4.1. Oz Cable Services LLC agrees to comply with all applicable laws and regulations, including those related to data protection, telemarketing practices, and any other relevant regulations in India and the USA.
4.2. The Client is responsible for ensuring that any product or service promoted complies with relevant laws in the USA.
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5. Confidentiality:
5.1. Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the business relationship.
5.2. The confidentiality obligations extend beyond the termination of each service agreement.
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6. Data Security and Privacy:
6.1. Oz Cable Services LLC will implement and maintain adequate security measures to protect customer data and ensure compliance with applicable data protection laws in India and the USA.
6.2. Customer data will only be used for the purpose of providing the agreed-upon services and will not be disclosed to third parties without the Client's consent.
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7. Intellectual Property:
7.1. The Client retains ownership of any intellectual property provided to Oz Cable Services LLC for the purpose of the services.
7.2. Oz Cable Services LLC may retain intellectual property related to its methodologies, processes, and tools used in service delivery.
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8. Termination
8.1. Either party may terminate each service agreement upon written notice if the other party breaches a material term of the agreement.
8.2. Termination does not relieve either party of any payment obligations accrued before termination
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9. Governing Law and Dispute Resolution:
9.1. Each service agreement is governed by the laws of Respective Business Location, and any disputes shall be resolved through arbitration in accordance with the rules.
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10. Limitation of Liability:
10.1. The total liability of Oz Cable Services LLC for any claims arising out of or related to each service agreement will not exceed the total fees paid by the Client during the twelve-month period preceding the event giving rise to the claim.
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11. Miscellaneous:
11.1. Each service agreement constitutes the entire understanding between the parties and supersedes any prior agreements or understandings, whether oral or written.
11.2. Amendments to each service agreement must be made in writing and signed by both parties.